Senior Manager, Receivables Management

Genesys

Manage and optimize receivables strategy for North America strategic accounts at Genesys. Ensure financial performance and enhance the customer experience through effective cash flow management.

Posted 5/13/2026full-timeIllinois, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $101,100 - $177,900 per yearWebsite

About the role

Key responsibilities & impact

Own end to end collections strategy for North America strategic accounts, driving improved cash flow performance and reducing days sales outstanding
Design and implement data driven collection strategies that increase recovery rates while preserving long term customer relationships
Influence cross functional stakeholders to align on risk mitigation, payment strategies, and customer engagement approaches
Deliver accurate and actionable cash forecasts that inform executive level financial planning and decision making
Identify and mitigate financial risk exposure across large scale customer portfolios, improving past due metrics and overall receivables health
Lead operational execution by establishing performance targets, tracking outcomes, and driving accountability across the team
Optimize collections processes and systems to reduce complexity, improve scalability, and enhance operational efficiency
Provide strategic insights and recommendations that shape receivables management practices and broader financial operations
Partner with global teams to ensure alignment on policies, tools, and performance standards across regions
Develop and coach a high performing team, strengthening capability, ownership, and accountability across all levels

Requirements

What you’ll need

8+ years of experience in receivables management, collections, or finance operations within a complex enterprise environment
Demonstrated leadership experience managing teams and driving performance outcomes
Strong understanding of credit risk management, cash forecasting, and financial operations best practices
Proven ability to influence cross functional stakeholders at multiple levels of an organization
Experience working with large strategic accounts in a B2B environment
Strong analytical skills with the ability to translate financial data into actionable insights
Excellent communication and presentation skills with executive level exposure
Experience with financial systems and process optimization initiatives

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

receivables managementcollectionsfinance operationscredit risk managementcash forecastingfinancial operations best practicesdata driven collection strategiesfinancial data analysisprocess optimization

Soft Skills

leadershipinfluencecommunicationpresentationanalytical skillsteam developmentaccountabilitystrategic insightsstakeholder engagement