Senior Customer Success Manager

Genesys

Customer Success Manager at Genesys orchestrating customer success through collaboration and strategic account management. Utilizing AI-driven solutions to enhance customer experience and loyalty.

Posted 5/12/2026full-timeCalifornia, Colorado, Nevada, Oregon, Washington • 🇺🇸 United StatesSenior💰 $104,000 - $183,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
Develop and execute customer success plans aligned with clients' business objectives.
Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
Monitor customer health metrics and drive adoption of solutions.
Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

Requirements

What you’ll need

6+ years of Customer Success Management experience.
Bachelor’s degree in business management or related field required.
Proven track record of managing enterprise customer relationships.
Strong business acumen with demonstrated ability to understand customer objectives.
Excellence in cross-functional collaboration and stakeholder management.
Experience preparing and delivering executive-level presentations.
Proficiency with CRM systems and customer success platforms.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementEnterprise Customer Relationship ManagementBusiness AcumenCross-Functional CollaborationStakeholder ManagementExecutive-Level Presentations

Soft Skills

CommunicationLeadershipProblem SolvingStrategic Thinking