Partner Experience Manager – GSIs

Genesys

Partner Experience Manager responsible for ensuring successful collaborations with Global Systems Integrators at Genesys. Focusing on high-quality outcomes and governance structures to enhance partner trust.

Posted 5/9/2026full-timeDurham • California, North Carolina • 🇺🇸 United StatesSeniorLead💰 $143,600 - $252,400 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

The Partner Experience Manager is responsible for ensuring Genesys and our five lead Global Systems Integrator (GSI) partners consistently design, scope, govern, and deliver successful customer engagements focusing on repeatable, high-quality outcomes that strengthen partner trust and improve Genesys differentiation.
Build joint delivery approaches, own the success plan for top pursuits, and create end-to-end visibility across Genesys and GSI delivery activity to reduce friction, avoid conflict, and increase win-rates.
Prioritize top strategic pursuits and ensure they are delivery-ready prior to closing.
Create repeatable delivery models and governance structures that scale across partners.
Monitor partner practice health and close internal visibility gaps.

Requirements

What you’ll need

10+ years in partner delivery operations, program leadership, customer success operations, enterprise delivery governance, consulting delivery management, or alliance execution roles.
Proven experience operating across multi-party delivery (software vendor + GSI + enterprise customer) with clear governance and measurable outcomes.
Strong pursuit-to-delivery discipline: scoping rigor, risk management, stakeholder alignment, and success planning.
Ability to lead through influence across a global matrix organization (Sales, Alliances, PS, Customer Success, partner teams).
Strong analytical and operational mindset—turning ambiguity into repeatable process and templates.
Direct experience working at (or deeply with) one or more of: Accenture, Deloitte, IBM, Capgemini, Cognizant.
Familiarity with enterprise CX programs (CCaaS / CRM / workflow) and delivery models.
Working knowledge of Salesforce and ServiceNow operating environments (for engagement visibility and workflow dependencies).
Exposure to agentic / automation-led CX concepts and end-to-end service transformation.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

partner delivery operationsprogram leadershipcustomer success operationsenterprise delivery governanceconsulting delivery managementalliance executionrisk managementstakeholder alignmentsuccess planningdelivery models

Soft Skills

leadershipanalytical mindsetoperational mindsetinfluencecommunicationproblem-solvingcollaborationstrategic thinkingadaptabilitynegotiation