Director, Workforce Capability

Genesys

Director of Workforce Capability at Genesys creating AI-enabled development programs for workforce readiness. Leading strategic initiatives across HR and technology for impactful employee growth and performance.

Posted 5/8/2026full-timeNorth Carolina • 🇺🇸 United StatesLead💰 $161,700 - $284,300 per yearWebsite

About the role

Key responsibilities & impact

Drive execution of the enterprise workforce capability strategy by translating skills, learning, and AI priorities into scalable programs that improve workforce readiness
Lead the evolution of learning platforms and capability technologies to deliver personalized, high-impact development experiences that increase engagement and skill progression
Shape how AI-enabled tools enhance learning, knowledge access, and career development to improve productivity and employee experience
Influence platform investment decisions by evaluating business impact, scalability, and long-term capability alignment across the learning ecosystem
Build and manage strategic vendor partnerships that deliver measurable value, innovation, and alignment with enterprise capability goals
Partner across HR, IT, Procurement, Finance, Legal, and business leaders to align workforce capability initiatives with enterprise strategy and operating priorities
Establish governance, planning rhythms, and decision frameworks that improve execution discipline and cross-functional alignment
Develop measurement frameworks that link learning, platform adoption, and AI enablement to business performance, workforce agility, and internal mobility outcomes
Translate complex technology and AI concepts into practical, business-relevant solutions that drive adoption and sustained impact

Requirements

What you’ll need

Demonstrate significant experience in Talent Development, Learning Technology, HR Technology, Talent Management, Workforce Capability, AI enablement, or related transformation roles
Exhibit strong knowledge of learning platforms, talent technologies, and the broader HR technology ecosystem
Apply a clear understanding of how AI influences workforce capability, learning, and employee experience
Lead implementation, optimization, and governance of enterprise learning or talent platforms
Evaluate AI-enabled capabilities and translate emerging technologies into business-relevant use cases
Build and manage vendor partnerships to deliver scalable, high-value solutions
Guide strategic platform investment decisions, including prioritization, rationalization, and value assessment
Collaborate effectively across HR, IT, Procurement, Finance, Legal, and business leadership
Drive execution through governance, roadmap development, and change adoption
Use data and analytics to inform strategy, support decision-making, and demonstrate measurable impact
Communicate complex concepts clearly and influence diverse stakeholders

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Talent DevelopmentLearning TechnologyHR TechnologyTalent ManagementWorkforce CapabilityAI enablementLearning platformsData analyticsGovernanceChange adoption

Soft Skills

CollaborationCommunicationInfluencingStrategic thinkingLeadershipDecision-makingExecution disciplineCross-functional alignmentVendor managementStakeholder engagement