Senior Web Operations Manager

Genesys

Lead global web operations for Genesys.com, focusing on demand generation and digital customer engagement. Oversee product lifecycle and deliver scalable, user-centric web experiences.

Posted 4/29/2026full-timeTexas • 🇺🇸 United StatesSenior💰 $138,800 - $244,200 per yearWebsite

About the role

Key responsibilities & impact

Own the global web roadmap for Genesys.com, aligning priorities to business goals, demand generation, and customer experience strategy
Lead end-to-end web product management and operations, from intake and prioritization through delivery and ongoing optimization
Orchestrate product, program, and localization resources, ensuring clear ownership, capacity alignment, and efficient execution across initiatives
Partner with engineering, design, marketing, and regional teams to deliver scalable, user-centric web experiences that drive engagement and conversion
Drive agile planning and execution, including backlog management, sprint planning, and cross-functional coordination to accelerate delivery and outcomes
Establish and optimize web processes, workflows, and governance across content, design, development, and localization to improve scalability and efficiency
Ensure the roadmap drives continuous improvement through experimentation, including SEO, CRO, personalization, and UX/UI enhancements
Champion data-driven decision-making, leveraging analytics to improve engagement, conversion, and overall digital performance
Oversee workflows across web ecosystem integrations, ensuring systems and platforms operate seamlessly together at scale
Drive resource planning and prioritization for large-scale initiatives and ongoing operations to maximize impact and delivery efficiency
Lead discovery efforts, audits, and workshops to define customer-first requirements and scalable digital solutions
Scale global web experiences with localization, partnering with regional teams to balance global consistency with local relevance
Ensure compliance with accessibility standards, legal requirements, privacy regulations, and brand guidelines across all web properties
Collaborate with program and project managers to track delivery, manage risks, and ensure high-quality, on-time execution
Communicate roadmaps, progress, outcomes, and strategic direction to senior stakeholders and cross-functional partners
Build, mentor, and lead a growing global team across web product management, production, localization, and agile operations

Requirements

What you’ll need

8+ years of experience in web operations, digital experience, or web product management, ideally in B2B environments
Proven experience owning and managing complex web roadmaps and global digital platforms
Experience leading distributed, cross-functional teams in a global organization
Strong expertise in agile product management and delivery methodologies
Hands-on experience applying AI to improve web operations, workflows, and delivery velocity
Experience with web localization, translation workflows, and global content operations
Deep familiarity with modern content management systems and digital experience platforms
Experience driving SEO, CRO, and digital marketing performance initiatives
Proficiency with analytics and business intelligence tools
Strong program management, documentation, and executive communication skills.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

web product managementagile product managementSEOCROdigital marketinganalyticsAI application in web operationsweb localizationcontent management systemsdigital experience platforms

Soft Skills

leadershipcommunicationcollaborationprogram managementdocumentationstrategic directionmentoringcross-functional coordinationdecision-makingcustomer-first focus