Senior Services Engagement Director

Genesys

Drive Professional Services revenue strategy across complex enterprise accounts at Genesys. Shape customer experience transformation through AI, automation, and cloud solutions while influencing business outcomes.

Posted 4/24/2026full-timeIowa, New York, North Carolina, Texas, Washington • 🇺🇸 United StatesSenior💰 $129,600 - $228,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and drive end-to-end Professional Services revenue strategy across assigned accounts, influencing pipeline creation, deal structure, and revenue attainment
Develop and expand a high-quality services pipeline by identifying transformation opportunities tied to AI-enabled CX, automation, and data-driven initiatives
Lead complex services sales cycles by positioning consulting, implementation, migration, and optimization offerings aligned to measurable customer outcomes
Design and deliver outcome-focused proposals that demonstrate ROI, operational efficiency gains, and enhanced customer experience
Partner cross-functionally with Account Executives, Solution Consultants, and delivery leadership to drive alignment throughout the full customer lifecycle
Influence executive stakeholders to define and execute transformation roadmaps, including AI adoption, governance, and innovation strategies
Navigate multi-layered customer environments to negotiate and close large-scale Professional Services engagements
Ensure alignment between sold services and delivery execution to drive customer satisfaction, retention, and long-term value realization
Expand services footprint within existing accounts by identifying opportunities for optimization, innovation, and AI enablement
Monitor market trends, competitive dynamics, and customer buying behaviors to refine services positioning and strategy

Requirements

What you’ll need

5 to 7+ years of experience in SaaS or cloud software sales with significant focus on Professional Services
Demonstrated success owning and closing complex, multi-stakeholder services engagements with measurable revenue impact
Proven experience selling cloud transformation initiatives, including migration from on-premise environments
Strong background in CCaaS, CX platforms, or adjacent enterprise technologies
Deep understanding of how Professional Services drive adoption, value realization, and customer lifecycle expansion
Experience engaging and influencing executive-level stakeholders in enterprise environments
Strong account planning, opportunity management, and negotiation capabilities
Consistent track record of expanding revenue within existing accounts while contributing to new business growth
Ability to manage long-cycle, high-value sales processes with multiple decision-makers
Willingness and ability to travel up to 50 percent

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaScloud software salesProfessional Servicescloud transformationmigrationCCaaSCX platformsaccount planningopportunity managementnegotiation

Soft Skills

influencingstakeholder engagementcustomer satisfactionretentionlong-term value realizationcross-functional collaborationstrategic thinkingcommunicationproblem-solvingadaptability