Senior Solution Consultant

Genesys

Senior Solutions Consultant driving AI-powered customer experience transformations at Genesys. Collaborating in a strategic role across the Western United States to enhance customer engagement through innovative solutions.

Posted 4/23/2026full-timeRemote • Arizona, California, Colorado, Idaho, Washington • 🇺🇸 United StatesSenior💰 $99,600 - $175,200 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Partner with Sales and customers to design AI-powered CX strategies and solutions
Support and progressively lead consultative discovery sessions focused on business outcomes and experience gaps
Position Genesys Cloud as an experience orchestration platform , not just a contact center
Deliver and support compelling demos, POCs and presentations , often in collaboration with senior team members
Contribute to solution design and architecture across CCaaS, AI, integrations, APIs, and cloud ecosystems
Identify and help articulate AI-driven use cases (self-service, agent assist, personalization, analytics)
Assist in building business cases tied to ROI and operational efficiency
Support RFx processes with strong technical contributions
Collaborate closely with peers, partners, and internal experts to deliver winning solutions
Grow into a trusted advisor role across the sales cycle

Requirements

What you’ll need

Experience in pre-sales, solutions consulting, or solution architecture
Strong interest or background in CX, CCaaS, and AI-driven customer engagement
Familiarity with AI capabilities in CX (bots, agent assist, analytics, GenAI)
Solid understanding of cloud architectures, APIs, and integrations
Ability to translate technical concepts into business value
Experience or desire to work with enterprise customers and stakeholders
Strong communication and storytelling skills
Growth mindset —eager to learn, collaborate, and develop into a top-tier SC
Based in or willing to support customers across the Western U.S. region

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AICXCCaaSsolution architectureAPIscloud architectureanalyticsbotsagent assistGenAI

Soft Skills

communicationstorytellingcollaborationconsultative discoverybusiness value translationgrowth mindsettrusted advisorpresentation skillsproblem-solvingstakeholder engagement