Customer Success Analyst
Genesys
full-time
Posted on:
Location Type: Office
Location: Indianapolis • District of Columbia • Massachusetts • United States
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Salary
💰 $29 - $51 per hour
About the role
- Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets
- Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals
- Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity
- Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle
- Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights
- Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions
- Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives
- Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity
- Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise
- Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making
Requirements
- Bachelor’s degree from an accredited college or university
- 2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles
- Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes
- Experience with quoting, contract management, or deal desk operations in a B2B environment
- Proficiency in Salesforce or similar CRM platforms
- Demonstrated ability to manage multiple priorities with high attention to detail and accuracy
- Strong communication skills with the ability to collaborate across technical and business stakeholders
- Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
renewal quote executioncontract managementdeal desk operationsrecurring revenue modelssubscription lifecycle managementsales processesdata analysispricing disciplineprocess improvement
Soft Skills
attention to detailcommunicationcollaborationmentoringteam performancetime managementproblem-solving
Certifications
Bachelor’s degree