Genesys

Manager, Software Engineering – Enterprise Platforms

Genesys

full-time

Posted on:

Location Type: Hybrid

Location: IndianapolisMinnesotaNorth CarolinaUnited States

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Salary

💰 $141,400 - $248,600 per year

About the role

  • Lead the design and delivery of reusable platform services and components that enable application teams to build and scale AI, data, and cloud infrastructure powered solutions
  • Establish and enforce engineering standards, reference architectures, and paved paths to reduce one-off infrastructure and improve production readiness
  • Oversee platform reliability, scalability, and performance by implementing observability, testing, and automation practices
  • Enable teams to consume shared AI and data platform capabilities by integrating governance, security, and access patterns into platform services
  • Partner with teams to deliver AI-driven solutions by integrating AI capabilities, enabling knowledge retrieval, and building APIs and data pipelines that support scalable, standards-aligned platform capabilities
  • Accelerate the transition from proof-of-concepts to production-ready services by standardizing deployment patterns and infrastructure tooling
  • Lead and develop a team of engineers, setting clear priorities, delivery expectations, and career growth opportunities
  • Collaborate with product, data, security, and infrastructure teams to align platform capabilities with business and technical needs
  • Drive adoption of shared platform services by engaging with domain teams, gathering feedback, and continuously improving developer experience

Requirements

  • Experience leading software engineering teams delivering platform or infrastructure services in a cloud environment
  • Applicants must have current and ongoing authorization to work in the United States without the need for employer-sponsored visa support now or in the future.
  • Strong background in distributed systems, APIs, and cloud-native architectures (e.g., AWS or similar)
  • Experience building or supporting AI/ML or data platform capabilities in production environments
  • Proven ability to establish engineering standards, improve developer productivity, and scale platform adoption
  • Experience driving reliability practices such as observability, testing automation, and incident management
Benefits
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud infrastructuredistributed systemsAPIscloud-native architecturesAI/ML capabilitiesdata platform capabilitiesobservabilitytesting automationincident managementdeployment patterns
Soft Skills
leadershipcollaborationcommunicationprioritizationcareer developmentfeedback gatheringdeveloper experience improvement