
Manager, Software Engineering – Enterprise Platforms
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Minnesota • North Carolina • United States
Visit company websiteExplore more
Salary
💰 $141,400 - $248,600 per year
Tech Stack
About the role
- Lead the design and delivery of reusable platform services and components that enable application teams to build and scale AI, data, and cloud infrastructure powered solutions
- Establish and enforce engineering standards, reference architectures, and paved paths to reduce one-off infrastructure and improve production readiness
- Oversee platform reliability, scalability, and performance by implementing observability, testing, and automation practices
- Enable teams to consume shared AI and data platform capabilities by integrating governance, security, and access patterns into platform services
- Partner with teams to deliver AI-driven solutions by integrating AI capabilities, enabling knowledge retrieval, and building APIs and data pipelines that support scalable, standards-aligned platform capabilities
- Accelerate the transition from proof-of-concepts to production-ready services by standardizing deployment patterns and infrastructure tooling
- Lead and develop a team of engineers, setting clear priorities, delivery expectations, and career growth opportunities
- Collaborate with product, data, security, and infrastructure teams to align platform capabilities with business and technical needs
- Drive adoption of shared platform services by engaging with domain teams, gathering feedback, and continuously improving developer experience
Requirements
- Experience leading software engineering teams delivering platform or infrastructure services in a cloud environment
- Applicants must have current and ongoing authorization to work in the United States without the need for employer-sponsored visa support now or in the future.
- Strong background in distributed systems, APIs, and cloud-native architectures (e.g., AWS or similar)
- Experience building or supporting AI/ML or data platform capabilities in production environments
- Proven ability to establish engineering standards, improve developer productivity, and scale platform adoption
- Experience driving reliability practices such as observability, testing automation, and incident management
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud infrastructuredistributed systemsAPIscloud-native architecturesAI/ML capabilitiesdata platform capabilitiesobservabilitytesting automationincident managementdeployment patterns
Soft Skills
leadershipcollaborationcommunicationprioritizationcareer developmentfeedback gatheringdeveloper experience improvement