Product Manager

• Define and own the strategy for data ingestion and querying within Journey Management, ensuring massive data streams are captured, structured, and transformed into usable insights. Shape the foundation of analyst experiences by translating backend capabilities into intuitive, fast, and trustworthy data exploration tools. Establish and enforce data quality standards , ensuring accuracy, reliability, and timeliness across large-scale datasets. Partner closely with engineering to guide technical trade-offs in scalability, performance, schema evolution, and system reliability. Collaborate with product managers across multiple data domains (e.g., agent, web, outbound, custom events) to integrate new and existing data sources seamlessly. Work with core data infrastructure teams to align on ingestion pipelines and platform capabilities — balancing Genesys Cloud–originating data with external customer-provided data sources. Champion the analyst and business user perspective , ensuring backend capabilities directly enable better insights and decision-making. Drive roadmap clarity and execution , breaking complex initiatives into clear deliverables, aligning stakeholders, and keeping execution on track.

Principal Product Manager, Data Ingestion and Querying

Digital Director – Small Business Digital Product Manager

Product Owner – Tech Delivery

VP of Product

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Product Owner