Genesys

Senior Professional Services Project Manager

Genesys

full-time

Posted on:

Location Type: Remote

Location: Maine • North Carolina • United States

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Salary

💰 $130,500 - $229,500 per year

Job Level

Senior

About the role

  • Lead successful implementation of Professional Services projects for Genesys clients, ensuring excellence in delivery and customer satisfaction.
  • Develop and maintain comprehensive project plans, manage milestones, and conduct client meetings to ensure alignment and timely delivery.
  • Collaborate with Sales, Account Management, and Delivery teams to shape deals and identify growth opportunities, including change requests and product recommendations.
  • Serve as a matrix leader on large, complex projects by coordinating multiple project managers and ensuring project success through effective communication and governance.
  • Build and maintain strong relationships with customers, partners, and Genesys leadership to drive long-term client success.
  • Ensure projects are delivered within scope, schedule, and budget, while achieving target revenue and margin goals.
  • Provide leadership and guidance throughout the project lifecycle, including discovery, estimation, delivery, and post-implementation support.
  • Drive process improvements and recommend best practices that enhance operational efficiency and project quality.
  • Monitor performance metrics and customer feedback to ensure high satisfaction scores and continuous improvement.
  • Support the development of project management capabilities across the Professional Services organization through mentoring and knowledge sharing.

Requirements

  • Bachelor’s degree or higher in Business, Computer Science, or a related field.
  • Minimum 5 years of hands-on Professional Services experience, preferably within enterprise software or technology environments.
  • At least 3 years of leadership experience in managing or guiding project teams.
  • Proven success in selling, delivering, and supporting complex projects.
  • Demonstrated ability to lead geographically distributed teams in a matrix environment.
  • Strong communication and stakeholder management skills, including executive-level interactions.
  • Ability to collaborate with technical and non-technical teams effectively.
  • Excellent organizational and leadership skills, with the ability to prioritize and manage multiple initiatives simultaneously.
  • Strong problem-solving and analytical thinking abilities.
  • Ability to travel up to 30% to support client engagements and business needs.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprofessional servicesproject planningperformance metricsprocess improvementsoperational efficiencycustomer satisfactionchange requestsestimationpost-implementation support
Soft skills
leadershipcommunicationstakeholder managementcollaborationorganizational skillsproblem-solvinganalytical thinkingrelationship buildingmentoringgovernance
Certifications
Bachelor’s degreeMaster’s degree