Collaborate to define the Genesys Cloud Collaboration Solutions roadmap with PM, R&D, business leaders, and strategic partners
Develop and maintain product requirements with supporting teams, including sales, support, IT operations, finance, and legal
Identify customer needs and create sales enablement and training materials
Support commercial and contractual processes to ensure alignment with business goals
Proactively identify new business and revenue opportunities
Develop instrumentation to ensure access to comprehensive product usage data
Leverage usage analytics to build a usage-based billing metrics engine
Enable customer visibility into product usage and billing data through the application and API
Evaluate and promote new business models, bundles, and tiers aligned with the Genesys Cloud Collaboration Solutions roadmap
Ensure integration and compatibility across contact center and collaboration platforms
Monetize APIs and third-party integrations appropriately
Partner with marketing and sales to deliver effective go-to-market tools and strategies
Determine feature-level pricing based on competitive analysis and Genesys margin targets
Ensure offers are cohesive, easy to understand, and compelling
Support product management in developing revenue forecast models

Requirements

7+ years of experience in cloud-based product management or related solutions
7+ years of progressive go-to-market experience with clients and partners
Proven success delivering Customer Experience solutions (IVR, Contact Center, UCC, QM, CRM)
Familiarity with UCC and Collaboration Solutions preferred
Strong prioritization, organizational, and decision-making skills
Demonstrated ability to lead and influence cross-functional teams
Bachelor’s degree required; MBA preferred

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

cloud-based product managementcustomer experience solutionsIVRcontact centerUCCQMCRMusage analyticsbilling metrics engineAPI integration

prioritizationorganizational skillsdecision-makingleadershipinfluencecollaboration

Bachelor's degreeMBA