Director, Professional Services Consulting
Genesys
full-time
Posted on:
Location Type: Office
Location: Florida, Maryland, Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $146,300 - $271,700 per year
Job Level
Lead
About the role
- Provide strategic direction for the Professional Services Consulting team to ensure high-quality delivery, customer success, and profitability.
- Define and execute engagement success strategies that drive measurable client value and business outcomes.
- Partner with executive leadership to align consulting strategies with Genesys’ organizational goals.
- Identify and develop new business opportunities within active client engagements to promote expansion and adoption.
- Drive continuous innovation in delivery frameworks, methodologies, and client engagement models.
- Lead and mentor a matrixed team of consulting and engagement professionals to deliver outstanding client experiences.
- Build a culture of performance, accountability, and collaboration that reinforces Genesys’ values.
- Implement best practices and establish consistent delivery standards across global teams.
- Communicate effectively with internal stakeholders and client executives to ensure shared understanding and alignment on project goals.
- Serve as the senior point of contact for executive-level client relationships.
- Guide the team in designing and delivering high-impact consulting engagements that exceed client expectations.
- Oversee client adoption, retention, and expansion strategies to drive long-term success.
- Collaborate with Sales, Product, and Customer Success to deliver cohesive customer experiences.
- Partner with Delivery Management for resource planning, operational excellence, and delivery optimization.
- Contribute to product strategy by providing client insights and feedback from the consulting perspective.
- Drive cross-functional initiatives that improve efficiency, innovation, and customer outcomes.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related field.
- 8+ years of progressive experience in Professional Services, consulting, or enterprise technology.
- Minimum 5 years of people management experience, including leadership in a matrixed organization.
- Proven ability to build, scale, and manage high-performing client-facing teams.
- Strong business and financial acumen, with experience in project budgeting and profitability management.
- Exceptional communication and executive presentation skills.
- Demonstrated success in defining and executing strategic growth and customer engagement plans.
- Experience within enterprise software or SaaS Professional Services environments.
- Ability to travel as required to support business needs.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project budgetingprofitability managementstrategic growth planningcustomer engagement strategiesconsulting methodologiesdelivery frameworksclient adoption strategiesresource planningoperational excellenceenterprise software
Soft skills
leadershipcommunicationexecutive presentationmentoringcollaborationperformance accountabilityclient relationship managementinnovationteam buildingstrategic direction