Senior Project Manager
Genesys
full-time
Posted on:
Location Type: Office
Location: Florida, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $122,900 - $228,300 per year
Job Level
Senior
About the role
- Responsible for driving successful project implementation
- Building and maintaining relationships with the Genesys Account team, and executives with customers and partners
- Provide leadership in all areas including discovery, estimating, delivery, deal shaping, and support.
- Align resources to meet company goals for revenue and margin attainment.
- Delivery of projects within budgeted hours while maintaining high customer satisfaction scores.
- Direct teams to effectively and quickly onboard new customers.
- Monitor performance, customer feedback, and customer satisfaction relative to our employee interaction with our customer base.
- Serve as the main executive resource for customer satisfaction issue resolution related to Services engagements.
- Provide management direction and mentoring on key customer deals to both the sales and services leadership teams.
- Communicates goals and objectives and gathers and incorporates feedback from direct and indirect resources to ensure a clear understanding of expectations.
- Manage performance improvement plans across the team as necessary.
- Recommend process updates as necessary to meet project goals
Requirements
- Bachelor’s degree or higher in Business or Computer Science.
- 5+ years of hands-on Professional Services experience.
- 3+ years of supervisory, management, or leadership experience.
- Hands-on experience selling, delivering, and supporting projects
- Demonstrated ability to lead and develop a team of geographically diverse project managers.
- Ability to communicate directly with technical teams.
- Strong management skills including the ability to lead teams.
- Excellent communication skills. (written & oral presentation)
- Ability to travel as necessary to support business. Travel 30%
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project implementationcustomer satisfactionperformance monitoringbudget managementprocess improvementteam leadershipproject deliverycustomer onboardingdeal shapingresource alignment
Soft skills
relationship buildingcommunicationmentoringfeedback incorporationmanagement directionperformance improvementcustomer issue resolutiongoal settingteam developmentexecutive communication
Certifications
Bachelor’s degreeMaster’s degree