AI Architect
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $126,100 - $234,300 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudOpen Source
About the role
- Leverage expert-level knowledge of Genesys AI capabilities — including predictive AI and Agentic Virtual Agents —to articulate and demonstrate product value to customers and prospects.
- Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI.
- Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
- Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements.
- Develop technical assets, deep-dive demonstrations, and enablement content to support the Sales Consulting (SC) organization.
- Influence CIO/CTO-level stakeholders and position Genesys — particularly its AI and Agentic Virtual Agent capabilities — as integral to an organization’s broader IT and transformation strategy.
Requirements
- Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques.
- Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
- Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.
- Expertise in integrating Genesys AI solutions with customer technology ecosystems and the broader Genesys Cloud platform.
- Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
- Strong understanding of Genesys architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities.
- Proven ability to influence CIO/CTO decision-makers.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Genesys AIpredictive AIAgentic Virtual Agentsmachine learningnatural language understandingnatural language processingadvanced prompt engineeringAI integrationsolution designprocess optimization
Soft skills
technical discoverysolutioningpresentation skillscustomer engagementinfluencing stakeholderscollaborationstrategic insightsadaptabilitycommunicationproblem-solving