Business and Data Analyst, Education North America Lead
Genesys
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $80,200 - $149,000 per year
Job Level
Senior
Tech Stack
ETLSQLTableau
About the role
- The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decisions making.
- Using Snowflake and Tableau, this role develops scalable dashboards, reports, and analyses that help stakeholders understand consumption and performance trends and helps to identify opportunities for improvement.
- Extract, transform, and analyze data from various sources, to include platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement.
- Build statistical models and data outputs to support strategic planning and operational decision-making.
- Help to provide insights and recommendations to leadership based on data-driven findings.
- Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics.
- Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use.
- Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback.
- Work closely with cross-functional teams to understand data needs and deliver actionable insights.
- Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions.
- Translate complex analytical concepts into clear, accessible language for non-technical audiences.
- Assist in the development of a long-term analytics strategy for the Education organization.
- Identify opportunities to improve on data governance, reporting processes, and analytical frameworks.
- Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics.
Requirements
- BA/BS in Business or related field or MBA
- 3-5 years of related operations and job experience
- Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data warehouse concepts and Snowflake architecture.
- Proficiency in Excel; experience with complex formulas and data presentation
- Working knowledge of data modeling, ETL concepts, and analytics best practices
- Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels
- Comfortable working across teams, building strong relationships, and influencing decisions through data
- Ability to quickly understand complex software and concepts
- A drive to learn and master new technologies and techniques.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
- Ability to take initiative and be proactive
- Ability to work independently and be resourceful.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata modelingTableauSnowflakeanalytics toolsETL conceptsdata presentationstatistical modelsreporting solutionsdata governance
Soft skills
communicationrelationship buildinginfluencing decisionsinitiativeproactivityindependenceresourcefulnessadaptabilityanalytical thinkingcollaboration
Certifications
BA/BS in BusinessMBA