Genesys

Principal Solution Consultant

Genesys

full-time

Posted on:

Location Type: Hybrid

Location: Arizona, Illinois, Minnesota, Texas • 🇺🇸 United States

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Salary

💰 $130,600 - $242,600 per year

Job Level

Lead

Tech Stack

Cloud

About the role

  • Discover Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi-agent automation, and define ROI-driven outcomes.
  • Design Create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value, and experience doing so is a plus.
  • Learn and Share Stay current on Genesys’ rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization.

Requirements

  • Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers
  • Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration
  • Experience in a Cloud or SaaS environment, preferably with AI solution exposure
  • Passion for technology, especially AI-driven CX transformation, and a drive to help customers solve problems creatively
  • Strong interpersonal skills with polished verbal and written communication
  • Ability to thrive in a fast-paced, collaborative, and cross-functional environment
  • Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics)
  • Technical proficiency in IT concepts, software standards, databases, and networking
  • Bachelor’s degree preferred; experience with CRM integration, Contact Center experience, CX software, or light coding is a plus
  • Willingness to travel up to 50%
Benefits
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Agentic AIGenerative AILarge Action Models (LAMs)Agent-to-Agent (A2A) patternsModel Context Protocol (MCP)Cloud environmentSaaS environmentAPIsdata flowsAI-powered interaction models
Soft skills
interpersonal skillsverbal communicationwritten communicationcreativitycollaborationproblem-solvingadaptabilitycustomer focusteamworkfast-paced environment