Genesys

AI Experience Orchestration Director

Genesys

full-time

Posted on:

Location Type: Hybrid

Location: Durham • Florida, New York, North Carolina, Pennsylvania, Washington • 🇺🇸 United States

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Salary

💰 $125,300 - $232,700 per year

Job Level

Lead

Tech Stack

Cloud

About the role

  • Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders
  • Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams
  • Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
  • Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
  • Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
  • Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team
  • Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
  • Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
  • Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services

Requirements

  • Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills
  • 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains
  • Experience with AI-powered customer experience and conversational AI solutions
  • Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
  • Ability to create effective territory and account strategies that support growth objectives
  • Strong critical thinking, problem solving, and communication skills
  • Effective presentation skills with the ability to serve as a compelling subject matter expert
  • Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams
Benefits
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AIcustomer experience technologyconversational AI solutionssales strategyterritory planningpipeline creationopportunity progressionforecastingpresentation skillscritical thinking
Soft skills
communication skillsinfluence without authoritycollaborationproblem solvingability to manage multiple work streamscustomer insightsleadershiptrustworthinessorchestrationengagement with C-level leaders