Senior Principal/Lead Engineer, PS Consultant
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: Massachusetts, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $128,400 - $238,600 per year
Job Level
Senior
Tech Stack
AWSCloudJavaScript
About the role
- The Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners.
- Works in close concert with Project Manager in successfully delivering projects.
- Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
- Follows PSO implementation standards
- Execution of project plan tasks associated with engagements
- Test plan validation
- Regular communication of project status
- Provides onsite/remote support for customer escalations as needed
- Maintains on average of 70% utilization for billable projects
- Identifies engagement-related problem areas and solves the issues in a proactive manner
- Assists the Support group in performing service call/maintenance activities as required
- Provide technical training to internal or external resources as needed
- Maintains friendly and professional attitude in stressful situations
- Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
- Maintains regular internal communications with project team, team lead, and manager.
- Provides feedback and updates to internal process through internal documentation
Requirements
- Bachelor’s degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
- 3+ years of experience with the Genesys Cloud Platform
- Knowledge on Amazon Web Services (AWS)
- Development experience build apps and integration leveraging APIs, JSON, and JavaScript
- 10+ years of related experience
- Experience with applications leveraging APIs, JSON, and/or JavaScript
- Excellent communication skills
- Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Genesys CloudAPIsJSONJavaScriptAWStechnical implementationtest plan validationproject plan executionservice call maintenancetechnical training
Soft skills
communicationproblem-solvingteam collaborationprofessionalismstress managementfeedback provisionorganizational skillscustomer supportproactive approachtime management