Account Manager

• Manage a dedicated portfolio of GSI and strategic alliance partners, ensuring achievement of annual revenue and performance targets
• Develop and execute partner-specific business and execution plans, aligning with the GSI’s global and regional structure
• Drive joint go-to-market (GTM) activities, including pipeline generation, opportunity qualification, co-selling, and solution positioning
• Build and maintain executive-level relationships with GSI leadership teams, ensuring strategic alignment across sales, delivery, and technical practices
• Lead joint governance and cadence meetings, including QBRs and joint business reviews, to track progress and drive continuous improvement
• Collaborate cross-functionally with Sales, Marketing, Customer Success, and Professional Services teams to build scalable partner programs and success plans
• Communicate and position the Genesys Cloud value proposition, highlighting AI, digital, and CX transformation capabilities to GSI partners
• Secure and defend existing partner revenues and lead initiatives to migrate legacy, on-premises solutions to cloud environments
• Support partner enablement and capability growth through certifications, joint enablement sessions, and incentive programs that accelerate mutual profitability
• Track and report partner performance metrics, pipeline health, and forecast accuracy through CRM tools and business reviews

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