Director – ServiceNow Solutions, Integrations
Genesys
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $149,900 - $278,500 per year
Job Level
Lead
Tech Stack
CloudITSMSDLCServiceNow
About the role
- Define and execute the overall strategy for the ServiceNow platform and its integrations across the enterprise.
- Establish the roadmap for ServiceNow capabilities, ensuring alignment with IT and business objectives.
- Ensure that ServiceNow architecture, integrations, and configurations adhere to enterprise standards, security policies, and governance frameworks.
- Partner with business and IT stakeholders to design solutions that automate and enhance end-to-end service experiences.
- Oversee integration design and implementation between ServiceNow and enterprise systems (e.g., Genesys Cloud, Okta, Workday, HR, Finance, and IT systems).
- Lead the evaluation and adoption of new ServiceNow modules, capabilities, and integration tools.
- Ensure platform reliability, scalability, and performance across multiple environments.
- Drive adherence to SDLC, DevOps, and CI/CD practices within the ServiceNow delivery model.
- Manage and mentor a team of leaders, engineers, and architects responsible for ServiceNow development and integration.
- Foster a culture of accountability, innovation, and cross-functional collaboration.
- Develop staff capabilities, succession planning, and professional growth aligned with organizational goals.
- Oversee vendor relationships and contracts related to ServiceNow and integration solutions.
- Communicate complex technical strategies and solution designs in clear, business-oriented terms.
- Champion change management, transparency, and collaboration across business units and technology teams.
- Stay current on ServiceNow product releases, integration patterns, and industry best practices.
- Promote automation, AI-driven capabilities, and data-driven insights to improve efficiency and service delivery.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (Master’s preferred).
- 12+ years of progressive IT experience, including at least 7+ years of hands-on experience with ServiceNow.
- Proven experience leading large-scale ServiceNow programs, including architecture, development, and platform governance.
- Demonstrated success designing and managing integrations between ServiceNow and enterprise platforms such as Genesys Cloud, Okta, and Workday.
- Deep understanding of ITSM principles and frameworks, with ITIL Foundation certification preferred.
- Expertise in ServiceNow architecture, data model, integrations, and security model.
- Strong leadership experience managing multiple teams and leaders across global operations.
- Excellent written, verbal, and presentation skills, with the ability to explain complex topics to technical and non-technical audiences.
- Demonstrated ability to balance strategic vision with hands-on execution and operational delivery.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowintegration designarchitectureSDLCDevOpsCI/CDautomationdata-driven insightsITSM principlessecurity model
Soft skills
leadershipcommunicationcollaborationmentoringaccountabilityinnovationstrategic visionpresentation skillsproblem-solvingcross-functional teamwork
Certifications
ITIL FoundationBachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in EngineeringMaster’s degree in related field