Genesys

Senior Manager, Program Management – Tools

Genesys

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • Kansas, North Carolina, Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $114,200 - $212,200 per year

Job Level

Senior

About the role

  • The Senior Manager, Program Mgmt and Tools is a strategic leader responsible for overseeing a team of Program Managers and ensuring the successful execution of key projects and process improvements within the product support organization.
  • This role drives operational excellence by managing end-to-end program delivery, optimizing support processes, and fostering strong cross-functional collaboration.
  • The Senior Manager ensures that initiatives are delivered on time, aligned with business goals, and designed to enhance the customer and employee experience.
  • Through effective leadership, communication, and continuous improvement, this role plays a critical part in strengthening the efficiency, scalability, and quality of product support operations.

Requirements

  • 5+ years of experience in product support, program management, or operational leadership roles.
  • Demonstrated experience managing and developing high-performing teams.
  • Strong background in project and program management methodologies.
  • Proven success driving process improvements and operational excellence.
  • Excellent communication, stakeholder management, and cross-functional collaboration skills.
  • Ability to thrive in a fast-paced, dynamic, and evolving environment.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementproject managementprocess improvementsoperational excellenceend-to-end program deliverysupport processes
Soft skills
leadershipcommunicationstakeholder managementcross-functional collaborationteam developmentadaptability