Genesys

VP, Renewal Management

Genesys

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Texas, Virginia • 🇺🇸 United States

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Salary

💰 $179,300 - $333,100 per year

Job Level

Lead

Tech Stack

TableauUnity

About the role

  • Define and execute the regional renewal strategy aligned with global vision, Experience as a Service principles, commercial initiatives, and regional market dynamics.
  • Partner with Customer Success Management to forecast renewal rates accurately by month, quarter, and year.
  • Own and exceed net revenue retention, gross renewal, and expansion revenue goals across all customer segments.
  • Champion a customer-first renewal approach that ensures seamless experiences and measurable business value.
  • Lead initiatives that leverage AI and automation to increase efficiency, predictability, and scalability in renewal operations.
  • Build and maintain a high-performance, inclusive culture rooted in accountability, learning, and operational excellence.
  • Collaborate with Sales, Customer Success, Finance, Deal Support, Legal, Product, and Operations leaders to integrate renewals into the broader customer lifecycle strategy.
  • Contribute to global renewal transformation initiatives and best-practice sharing across global peers and operations.

Requirements

  • Bachelor’s degree in business, finance, a related field or equivalent experience.
  • 12+ years of experience leading enterprise-level recurring revenue operations
  • Proven track record of achieving and exceeding renewal and retention targets
  • Skilled in renewal forecasting, data analysis, and risk management
  • Passionate about customer success, long-term value creation, with a strong understanding of the Customer Experience (CX) industry and technologies
  • Exceptional communication, relationship-building, and executive presentation skills
  • Flexible across global time zones with strong cross-cultural collaboration skills
  • Strategic thinker with a hands-on approach to process execution, and problem-solving in a high-performance culture.
  • Inspirational partner who unites teams and executives around strategic goals, fostering trust, respect, and cross-functional unity.
  • Proficient in PowerPoint, Excel, Word, Salesforce, Tableau, and collaboration platforms
Benefits
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
renewal forecastingdata analysisrisk managementcustomer experience (CX)enterprise-level recurring revenue operationsnet revenue retentiongross renewalexpansion revenue
Soft skills
communicationrelationship-buildingexecutive presentationcross-cultural collaborationstrategic thinkingproblem-solvingteam unificationtrust building