Regional Experience and Engagement Manager
Genesys
full-time
Posted on:
Location Type: Office
Location: Galway • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supporting our Galway Site in aligning our teams based in Galway to our Corporate vision and strategy
- Driving employee experience and engagement across the site
- Building a strong culture of inclusion and belonging by enhancing and strengthening the experience of employees in Galway
- Supporting Genesys Ireland to become an employer of choice by developing and executing external and internal employer branding strategies
- Assisting with building stronger employee engagement at other Genesys sites in EMEA
- Reporting directly to the Snr. Director Employee Experience, and being part of the Global Workplace Engagement team
- Operationalizing strategy and East EMEA support
- Supporting the Ireland Site in local daily operations of the office
- Creating, managing, and delivering local programs and activities for our workforce that are aligned with company strategy, corporate initiatives, and goals
- Executing and co-ordinating the various activities, events, and initiatives for the site, at the direction of the Site Leaders
- Improving the employee experience for all, leading to greater employee engagement
- Analyzing employee experience data in conjunction with Experience team, HRBPs and leaders.
- Creating plans and documentation to address.
- Providing analysis on the results from employee surveys in conjunction with Experience team, HRBPs and leaders.
- Partnering with these teams to drive improvement plans and execute.
- Supporting and assisting Site Leaders, including preparing regular reporting on site-related metrics
- Partnering with Facilities, and Site Leaders to coordinate the day-to-day operations of the site and regional events
- Building an events and communication plan for site and region.
- Providing logistical and operational support to the Site Leaders in regular communications with employees
- Overseeing and executing upon site sponsored activities.
Requirements
- Degree in HR, Communications or Events Management preferred
- Must be “hands-on” in bringing execution and process discipline and a focus on achieving tangible goals that are consistent with the winning high-performance culture of Genesys.
- Understanding of employee experience and engagement, employer brand, and the drivers of this
- Highly collaborative and can partner effectively with functional leaders at the site, as well as working and organizing teams in planning and executing activities
- Familiar with budgets
- Excellent written and verbal communication skills
- Strong presentation, analytical and project management experience
- Must be a strategic thinker with a proactive approach
- Ability to work and deliver within tight deadlines
- Displays initiative in the carrying out their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control
- Ability to work effectively with both internal and external stakeholders
- A mature approach to work and ability to work autonomously
- Ability to identify areas of concern and raise to an appropriate level of management
- A strong positive and ethical approach to work and how work gets done.
Benefits
- larger tech companies perks and benefits
- independence to make a larger impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee experienceemployee engagementemployer brandingproject managementdata analysisbudget managementevent planningprocess improvementcommunication planningreporting
Soft skills
collaborationstrategic thinkinginitiativeautonomyanalytical skillspresentation skillscommunication skillsorganizational skillsproactive approachability to work under tight deadlines
Certifications
degree in HRdegree in Communicationsdegree in Events Management