Software Engineer

• Lead the design, development, and testing of customized self-service IVR and AI-driven virtual agent applications using Genesys tools (Genesys Cloud Architect, Dialog Engine, and others).
• Partner with customers, business owners, and technical SMEs to define requirements, design call flows, and implement scalable, high-performance solutions.
• Drive architecture design and integration with external platforms including Google Dialogflow and Amazon Lex.
• Define and tune ASR grammars to optimize accuracy and performance in natural language understanding (NLU) and speech applications.
• Provide technical estimates and lead end-to-end solution delivery through agile methods.
• Mentor developers, influence best practices, and contribute to operational strategies that align with Genesys’ long-term vision.
• Collaborate cross-functionally with UI designers, QA engineers, product owners, and scrum masters to ensure quality outcomes.
• Execute test scripts, perform UAT and QA validation, and deliver solution knowledge transfer to customers and partners.
• Provide feedback to product and engineering teams regarding APIs, documentation, and product features.
• Demonstrate flexibility to support distributed global teams and customers across time zones.

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