• Establish a lifelong relationship between Genesys and customers
• Recommend, orchestrate, and ensure adoption of strategies, products, and services
• Manage a portfolio of customers
• Understand customers’ business value drivers, success criteria, and KPIs
• Prepare and deliver territory plans
• Establish shared accountability with adjacent functions
• Drive continuous improvement of customer advocacy measures

Requirements

10 years experience in a technology-related field
Bachelor’s Degree in a technology or business-related field
Familiarity with CX (industry and technology)
Experience delivering AI/Digital solutions
Strong ability to build relationships and proactive engagement
Ability to manage/multi-task multiple actions across assigned customer base
Excellent interpersonal and presentation skills
Positive attitude and high willingness to learn
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight

🔍 ATS Optimization Keywords
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Hard Skills

AI solutions
Digital solutions
Customer experience (CX)

Soft Skills

Relationship building
Proactive engagement
Multi-tasking
Interpersonal skills
Presentation skills
Positive attitude
Willingness to learn

Senior Customer Success Manager

CRM Marketing Manager