Data Analyst

• Design, manage, and deliver the full lifecycle of Genesys App Foundry applications and solutions—from concept to implementation, testing, go-to-market, and long-term support.
• Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives.
• Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP).
• Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem.
• Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability.
• Leverage AI and analytics to drive innovation and improve customer experience outcomes.
• Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards.
• Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership.

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