Manager

• Meet quarterly and annual budgets and drive recurring revenue growth in region.
• Maintain a pulse on renewals in territory 150+ days in advance of expiration and through to closure.
• Accurately forecast recurring revenue/bookings in-quarter and in out quarters, both verbally to management and through regular systematic updates.
• Identify in advance at-risk renewals (predictive churn/attrition) and orchestrate remediation plans to secure renewal.
• Secure Renewal Orders for customer contracts prior to expiration of the existing term.
• Manage renewals according to company revenue targets and objectives.
• Identify, understand, and manage effects on recurring revenue across customers’ journey to migrate from one platform to another.
• Educate customers on subscription value in close alignment with Customer Success cohorts and Sales.
• Ensure proper application of company governance, policies, and pricing practices are honored throughout the renewal negotiation.
• Ensure existing contract terms and conditions are documented in the renewal quote.
• Demonstrate understanding of customer terms and leverage opportunities to maximize revenue accordingly.
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.) by validating usage reports and historical trending, working in alignment with Customer Success Manager and Sales.
• Identify products and/or services upsell opportunities for incremental revenue growth in accordance with the Customer Success Plan.
• Demonstrate knowledge of company Customer Success values, commit to ongoing best-in-class performance, and deliver an exceptional customer experience.
• Collaborate with cross-functional partners to drive accelerated renewal negotiations and maximize selling opportunities and account retention.
• Validate customer entitlement (correct inventories) on premise quotes to avoid licensing discrepancies in accordance with company buying/licensing rules.
• Handle escalations related to negotiations, customer questions and requests in accordance with company procedures and deal approval processes.

Renewal Manager

Radiological Control First Line Manager – FLM

Produktdatenmanager

General Manager, L'Osteria Limburg

Assistant Manager

Assistant Manager