Solution Engineer
Genesys
full-time
Posted on:
Location Type: Office
Location: Indianapolis • Colorado, Massachusetts, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $69,400 - $128,800 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Perform product demonstrations of our solutions to potential and existing customers, effectively highlighting how our software addresses specific business needs.
- Guide clients through the trial phases of our solution, providing support and expertise to ensure a smooth and beneficial trial experience.
- Partner with field solution consultants to design and implement POC environments that accurately demonstrate the solution’s impact in real-world settings.
- Create engaging and informative vision clips that clearly articulate the capabilities and benefits of our products.
- Collaborate closely with sales teams to understand customer requirements and offer technical expertise on product functionality, integration possibilities, and solution architecture.
- Provide technical sales support to sales teams and customers, including answering technical inquiries, resolving technical issues, and addressing concerns.
Requirements
- Bachelor's degree or equivalent work experience in technical sales, solution engineering, or similar role, preferably in the technology or software industry.
- Self-motivated with a proactive attitude and the ability to work independently and as part of a team.
- Strong problem-solving skills with the ability to think creatively and adapt to changing requirements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and cultures.
- Solid technical aptitude with an understanding of software architecture, cloud computing, and enterprise applications.
- Ability to understand customer needs, develop technical solutions, and articulate value propositions effectively.
- Ability to travel up to 20%.
- Experience working with a AI, Cloud, or CCaaS (Contact Center as a Service) company preferred.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical salessolution engineeringsoftware architecturecloud computingenterprise applicationsproblem-solvingtechnical supportintegrationvalue propositionsPOC environments
Soft skills
self-motivatedproactiveteamworkcommunicationinterpersonal skillscollaborationcreativityadaptability
Certifications
Bachelor's degree