Customer Success Program Director
Genesys
full-time
Posted on:
Location Type: Remote
Location: Remote • Kansas, Missouri, Montana, Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $122,900 - $228,300 per year
Job Level
Lead
About the role
- Orchestrate multiple workstreams across a portfolio of 5-7 concurrent implementation projects.
- Manage customer-facing engagements, coordinate interdependent deliverables, and manage cross-functional resources.
- Provide strategic 'big picture' insights to the CSS team.
- Oversee a portfolio of complex implementation projects and serve as the primary escalation point for workstream challenges.
- Drive program-level success metrics and outcomes, and monitor program-wide risks and dependencies.
Requirements
- Bachelor’s degree in business, Computer Science, or related field
- 8+ years of Professional Services experience
- 3+ years of program/portfolio management experience
- Proven success managing multiple workstreams and concurrent projects.
- Experience coordinating geographically diverse teams.
- Track record of successful large-scale program delivery
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementportfolio managementproject management
Soft skills
strategic thinkingcustomer engagementcross-functional collaborationrisk management