Video Producer, Editor
International Justice Mission
Cloud
Customer Video Content Manager
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: California, Colorado, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $97,000 - $180,000 per year
Job Level
Mid-LevelSenior
About the role
- Collaborate daily with the Director of Customer Stories to manage and prioritize the customer story pipeline and align on content type and format.
- Manage the production of customer success video content, overseeing logistics, scripting, budgeting, and vendor collaboration.
- Manage the capture of interviews, coordinating both in-house productions and vendor-led projects.
- Support the execution of our annual Customer Orchestrator Innovation Awards by vetting and developing nominations for video content.
- Work closely with the Art and Creative Directors to maintain brand alignment and ensure that all visual content supports Genesys' identity.
- Co-lead the content, campaign, and publishing strategy for customer stories, ensuring maximum impact.
- Work closely with customers before and during the filming process to deliver smooth logistics for on-site or remote filming and ensure their comfort and satisfaction with the representation of their story.
- Coordinate with Customer Advocacy and Engagement leads to obtain necessary approvals from customers on final edits and ensure all legal and brand guidelines are followed, including media releases and permissions.
- Oversee the creative direction and production of video testimonials, providing leadership on both content strategy, scripting and execution.
- Research and develop new creative approaches to video storytelling, including the use of AI and innovative production techniques.
- Partner with Customer Advocacy team members and marketing stakeholders to establish new types of video campaigns and promote content across various channels.
- Edit custom video content, including managing foreign language versions when necessary.
- Monitor and analyze the performance of customer story videos, tracking key metrics such as views, engagement, and conversions.
- Optimize video content based on performance data and customer feedback to improve future video projects.
- Keep up to date with trends and innovations in video production and digital storytelling to continuously enhance content quality.
Requirements
- Bachelor's degree in Film Production, Media, Marketing, Communication or a related field.
- 6+ years of professional experience in video pre- and post-production, including editing, preferably with a focus on customer stories, interviews or corporate storytelling.
- Excellent visual storytelling skills with the ability to translate customer experiences into engaging video narratives.
- Experience in interviewing customers and translating complex topics into relatable, impactful stories.
- A keen eye for detail, design, and pacing in video production.
- Proficient in video editing tools like Adobe Premiere Pro, After Effects, and Audition as well as program management software (e.g. Asana).
- Strong knowledge of video production techniques, including lighting, sound, and camera operation.
- Experience with motion graphics and animation software is a plus.
- Familiarity with various video formats, codecs, and optimization techniques for web and social media platforms.
- Excellent verbal and written communication skills, with the ability to build rapport with customers and internal stakeholders.
- Strong project management skills with the ability to manage multiple video projects simultaneously.
- Ability to work collaboratively with cross-functional teams, external production partners, and customers.
- Fresh new ideas for video content and ability to troubleshoot and creatively solve challenges that arise during the video production process.
- A portfolio or reel showcasing previous video production work, particularly with customer stories, interviews, or similar content.
- Passion for understanding and amplifying the voice of the customer, with a customer-first attitude.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
video productionvideo editingscriptingcustomer storytellingmotion graphicsanimationlightingsoundcamera operationvideo optimization
Soft skills
visual storytellingcommunicationproject managementcollaborationcreativityattention to detailcustomer engagementproblem-solvingrapport buildinginnovation
