Customer Support Agent, German Desk
Genesis Tech
full-time
Posted on:
Location Type: Remote
Location: Georgia
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Job Level
About the role
- Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests
- Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling
- Coordinating with suppliers to address delivery delays
- Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data
Requirements
- You have proficiency in the German language (C1), as well as fluency in the English language at the B2 level, is required
- You have at least 1 year of support experience
- You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner
- You can work independently as well as within different teams
- You are attentive, persistent, and solution-oriented
- You have a strong work ethic and quickly adapt to changes in a dynamic business environment
Benefits
- 20+ vacation days and unlimited sick leaves
- Ability to work fully remotely
- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
- Opportunity for a career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillscustomer complaint handlingindependent workteam collaborationattentivenesspersistencesolution-orientedstrong work ethicadaptability