Genesis Group

Operations

• Receive and track new service requests submitted by clients, ensuring correct routing and adherence to established deadlines
• Monitor the progress of field activities, ensuring quality and alignment with project objectives
• Allocate tasks among the team of auditors, taking into account location, deadlines, and priorities
• Coordinate with the Service Order Center to validate materials and information to be sent to clients
• Identify and monitor the team’s training and refresher needs
• Supervise and provide support to auditor teams across different regions, ensuring efficiency and process standardization

Operations Supervisor

Administrative Assistant

• Review and analysis of reports produced by auditors
• Validation and transcription of reports
• Communication with auditors
• Control of service request workflow
• Support in the preparation of reports.

Collections

• Monitor the invoice approval cycle with clients, ensuring compliance with established deadlines
• Maintain close relationships with clients and operational teams, ensuring efficiency in the approval process and issuance of invoices
• Identify causes of delays in invoice issuance and propose improvement actions
• Participate in the creation, review and continuous improvement of billing processes
• Monitor performance indicators, preparing status reports and invoice aging analyses
• Lead credit recovery actions and debt renegotiations
• Perform credit analyses
• Review commercial contracts to understand agreed clauses and define appropriate collection strategies for each client.

Operations Supervisor

Administrative Assistant

Senior Credit and Collections Analyst