Customer Care Representative – Phone Based

Genesis Call Center, LLC

Phone-based Customer Care Representative handling inbound questions, service requests, accounts, and product support. Genesis Call Center recruits and manages U.S.-based representatives for national brands.

Posted 8/16/2026full-timeRemote • Tennessee • 🇺🇸 United StatesSeniorLead💰 $11 - $13 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively handling inbound interactions, assisting with service requests, and maintaining professionalism. Proficient in navigating computer applications and web-based tools while adhering to detailed processes and performance expectations.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsActive Listening SkillsBilingual Spanish/EnglishAbility to Follow Detailed Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaGEDBasic Background CheckClient-Specific AssessmentsCertification Course

Soft Skills

ProfessionalismAccountabilityIndependence

Tools & Technologies

Computer ApplicationsWeb-Based Tools

Industry Keywords

Call CenterCustomer SupportInbound InteractionsService Requests

About the role

Key responsibilities & impact

Handle inbound interactions for major brands
Assist customers with questions, service requests, account needs, and product support
Use guided systems and resources to deliver high-quality customer care
Maintain professionalism, accuracy, and brand alignment
Complete the multi-step onboarding process, including client-specific assessments, a basic background check, and a certification course before servicing begins

Requirements

What you’ll need

High school diploma or GED
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Prior call center or customer service experience preferred
Bilingual Spanish/English preferred but not required
Familiarity with phone-based or computer-based support environments

Benefits

Comp & perks

Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off
Optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Performance-based incentives
Career advancement pathways into support, QA, and leadership roles
Confidential handling of applicant information under EEO guidelines