Customer Service Agent – Inbound Support

Genesis Call Center, LLC

Customer Service Agent handling inbound interactions for major brands, assisting customers with service requests and product support. Delivering high-quality customer care with schedule flexibility.

Posted 7/27/2026full-timeRemote • Idaho • 🇮🇩 IndonesiaSeniorLead💰 $11 - $13 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while providing high-quality customer care in a structured support role. Capable of navigating computer applications and web-based tools to assist customers effectively.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsActive Listening SkillsAbility to Follow Detailed ProcessesBilingual (Spanish/English)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaGEDComputer NavigationWeb-Based ToolsPhone-Based Support

Soft Skills

ProfessionalismAccountabilityIndependence

Industry Keywords

Inbound InteractionsCustomer CareService RequestsAccount NeedsProduct Support

About the role

Key responsibilities & impact

Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
Offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Requirements

What you’ll need

High school diploma or GED
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Preferred: Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments

Benefits

Comp & perks

Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles