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Call Center Agent – Customer Service
Genesis Call Center, LLCHiring service-focused individuals as Customer Service Agents to handle inquiries for major brands. Assist customers with service requests and product support while ensuring high-quality care.
About the role
Key responsibilities & impact- Handle inbound interactions for major brands
- Assist customers with questions, service requests, account needs, and product support
- Use guided systems and resources to deliver high-quality customer care
- Maintain professionalism, accuracy, and brand alignment
- Flexible schedule once certified
- Ideal for individuals seeking a stable support role with growth potential
Requirements
What you’ll need- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer applications and web-based tools
- Ability to work independently and remain accountable to schedules
- Preferred: Prior call center or customer service experience
- Bilingual (Spanish/English) preferred but not required
- Familiarity with phone-based or computer-based support environments
Benefits
Comp & perks- Flexible scheduling options after certification
- Paid training following successful client certification
- W2 employment structure with payroll, protections, and stability
- Paid time off and optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Access to performance-based incentives
- Career advancement pathways into support, QA, and leadership roles
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceaccount managementproduct supportprocess adherencebilingual (Spanish/English)
Soft Skills
strong communicationactive listeningprofessionalismflexibilityindependenceaccountability
Certifications
high school diplomaGED