Inbound Customer Support Agent

Genesis Call Center, LLC

Inbound Customer Support Agent assisting customers with inquiries for major brands through phone, email, and chat. Role entails high-quality customer care and professionalism.

Posted 5/10/2026full-timeRemote • New Hampshire • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support
Use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment
Provide customer service support for clients via phone, email and chat

Requirements

What you’ll need

High school diploma or GED
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Preferred: Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments

Benefits

Comp & perks

Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsactive listening skillsability to follow detailed processesability to work independentlyaccountability to schedules

Certifications

high school diplomaGED