Call Center Specialist – Support, Resolution
Genesis Call Center, LLC
full-time
Posted on:
Location Type: Remote
Location: Kentucky • United States
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About the role
- Handle inbound interactions for major brands
- Assist customers with questions, service requests, and product support
- Use guided systems and resources to deliver high-quality customer care
- Maintain professionalism, accuracy, and brand alignment
- Opportunity for schedule flexibility once certified
Requirements
- High school diploma or GED
- Must be at least 18 years of age
- Prior call center or customer service experience preferred
- Bilingual (Spanish/English) preferred but not required
- Familiarity with phone-based or computer-based support environments
- Authorized to work in the United States
- U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer applications and web-based tools
- Ability to work independently and remain accountable to schedules
Benefits
- Flexible scheduling options after certification
- Paid training following successful client certification
- W2 employment structure with payroll, protections, and stability
- Paid time off and optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Access to performance-based incentives
- Career advancement pathways into support, QA, and leadership roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencebilingualphone-based supportcomputer-based support
Soft skills
communicationactive listeningprofessionalismaccuracyindependenceaccountability
Certifications
high school diplomaGED