Customer Success Manager
Genesee Scientific
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $70,000 - $80,000 per year
Job Level
About the role
- Take ownership of the needs of our customers to build and sustain strong customer relationships
- Execute plans to meet annual sales and gross margin goals
- Drive implementation and growth of e-procurement accounts with customers
- Manage pricing to achieve financial targets
- Independently make decisions while leveraging available resources to fulfill customer requirements, fostering seamless collaboration with cross functional teams
- Monitor competitor and industry activity, staying updated on new products/services and relevant customer information to integrate into the business plan
- Maintain accurate reporting, records, and files necessary for proper management of territory
- Report customer issues or potential problems and completes additional tasks assigned by the manager
- Provide customers with updates on supply and price trends, aiding inventory management, and offer consultative support
- Maintain a positive representation of Genesee Scientific during all interactions at customer sites
Requirements
- Bachelor’s degree in business, science or equivalent experience
- One plus years of customer-facing experience in supporting and nurturing relationships and solving problems; experience in life sciences, medical or biotech sales - lab experience a plus
- Demonstrated success in driving engagement with prospects virtually, leveraging CRM and other modern tools to advance prospects along the qualification journey
- Proven track record or demonstrated ability to effectively deliver sales and marketing information that influences customer decision making
- Strong verbal and written communication, negotiation, sales, interpersonal and presentation skills
- Proficient in Microsoft Office Suite applications; experience with Salesforce is a plus
- Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
- Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities
Benefits
- Training and professional growth initiatives, including comprehensive onboarding programs for new team members
- We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
- Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
- Paid time off including vacation, sick and 12 holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer relationship managementsalesmarketingproblem solvinginventory managementreportingpricing managemente-procurementlab experiencefinancial targets
Soft Skills
communicationnegotiationinterpersonal skillspresentation skillsresults orientedstrong work ethiccollaborationability to manage multiple prioritiesadaptabilitycustomer engagement
Certifications
Bachelor’s degree in businessBachelor’s degree in scienceequivalent experience