Genesee Scientific

Customer Success Manager

• Take ownership of the needs of our customers to build and sustain strong customer relationships
• Execute plans to meet annual sales and gross margin goals
• Drive implementation and growth of e-procurement accounts with customers
• Manage pricing to achieve financial targets
• Independently make decisions while leveraging available resources to fulfill customer requirements, fostering seamless collaboration with cross functional teams
• Monitor competitor and industry activity, staying updated on new products/services and relevant customer information to integrate into the business plan
• Maintain accurate reporting, records, and files necessary for proper management of territory
• Report customer issues or potential problems and completes additional tasks assigned by the manager
• Provide customers with updates on supply and price trends, aiding inventory management, and offer consultative support
• Maintain a positive representation of Genesee Scientific during all interactions at customer sites