Bilingual Customer Service Representative – Spanish/English

Genesco

Bilingual Remote Customer Support Specialist providing exceptional service through various communication channels. Involves supporting customers with accurate information on orders, promotions, and returns.

Posted 5/15/2026full-timeRemote • Florida, Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
Foster strong customer relationships to enhance retention and loyalty.
Work cross-functionally with internal teams to ensure seamless customer experience.
Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
Serve as a brand ambassador by upholding company values and delivering outstanding service.
Apply coaching, feedback, and training to enhance performance and customer satisfaction.
Ensure the security and privacy of customer information.
Perform additional duties as required to support business operations.

Requirements

What you’ll need

High school diploma or GED.
1-2 years of customer service or retail experience preferred.
Strong verbal, written, and interpersonal communication skills.
Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
Proficiency in learning and using new software applications.
Excellent problem-solving and conflict resolution skills.
Strong attention to detail and ability to multitask effectively.
Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
Bilingual proficiency in Spanish.

Benefits

Comp & perks

40% off employee discount at all Genesco retail locations and online.
Advancement opportunities within the first 6 months of employment.
Weekly pay
Dental, Life, Medical, and Vision coverage and insurance.
401K Contribution program.
Journeys and Genesco Scholarship programs.
Tuition and Student Loan Repayment assistance.
Employee Assistance – Mental Health, Financial Planning, and Legal Advice.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceretail experienceproblem-solvingconflict resolutiontyping skillsbilingual proficiency in Spanish

Soft Skills

verbal communicationwritten communicationinterpersonal communicationattention to detailmultitaskingadaptabilitycoachingfeedbackcustomer satisfactionreliability

Certifications

high school diplomaGED