Customer Experience Specialist
Genesco
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
Requirements
- 1-2 years of customer service/call center experience; 1 year of retail experience preferred
- High school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceretail experienceMicrosoft OfficeWordExcelsoftware learningmulti-taskingprocedural adherence
Soft skills
verbal communicationwritten communicationinterpersonal skillscustomer focused attitudedecision makingsense of urgencyteam collaborationfeedback provision
Certifications
high school diplomasome college