Learning and Development

• Deliver instructor-led training to customer service audiences, providing an effective learning environment by facilitating different types of content, discussion and activities
• Work closely with the Training Team Content Coordinators to provide feedback on content to help identify gaps in current training materials
• Assist in the content development for all customer service focused training programs and track performance for each class
• Assess and report training effectiveness to JCS management
• Provide timely feedback at the end of each instructor led session, working closely with JCS leaders to deliver constructive feedback for class attendees
• Work with the Customer Service department to help identify knowledge gaps and determine appropriate solutions
• Remain current on developments in training and instructional methodologies
• Participate in Training department projects or other project related work

Training Specialist – Journeys

Training Specialist

IT Field Training Consultant