People Services Analyst

General Motors

LATAM HR operations analyst at General Motors. Supporting employees across Latin America through voice, chat, and HR case management.

Posted 9/3/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations and Employee Lifecycle Management, ensuring compliance with LATAM labor legislation and data privacy requirements. Proficient in HR platforms like Workday and ServiceNow, with strong analytical and communication skills to support continuous improvement initiatives.

Highest-signal resume keywords

HR Operations ExperienceWorkday ProficiencyServiceNow KnowledgeBilingual in Spanish and EnglishProcess Improvement Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ProcessesEmployee Lifecycle ManagementData EntryCase ManagementPayroll SupportBenefits AdministrationCompliance ManagementReporting ToolsMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Customer-FocusedDetail-OrientedAnalytical SkillsCommunication SkillsCollaboration Skills

Tools & Technologies

WorkdayServiceNowHR SystemsReporting Tools

Industry Keywords

LATAM Labor LegislationHR Shared ServicesPeople ServicesContinuous ImprovementDigital Transformation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver high-quality HR operational support to employees and stakeholders across Latin America
Provide HR support through voice, chat, and case management/data entry channels
Respond to inquiries about onboarding, employee data, benefits, payroll support, leave management, policies, and other HR processes
Create, update, and maintain accurate and confidential employee records in HR systems
Triage and resolve HR cases within established service levels and quality standards
Escalate complex or sensitive issues to HR specialists or Centers of Expertise
Ensure compliance with LATAM labor legislation, company policies, and data privacy requirements
Identify process improvement opportunities and participate in continuous improvement and digital transformation initiatives
Collaborate with LATAM People Services teams to standardize processes while addressing regional requirements
Support audits, compliance reviews, and documentation requests as needed

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or related field
Minimum intermediate English (written and verbal)
Native or proficient Spanish (written and verbal)
Portuguese is a strong plus
Experience in HR Operations, HR Shared Services or People Services, supporting multiple LATAM countries
Knowledge of HR processes, employee lifecycle management, and service delivery models
Experience with HR platforms such as Workday, ServiceNow or similar
Proficiency in Microsoft Excel, PowerPoint, and reporting tools
Availability to work in São Caetano do Sul
Availability to provide support coverage during LATAM business hours
GM does not provide immigration-related sponsorship; applicants must not require GM immigration sponsorship now or in the future
Experience in multinational/shared services environments preferred
Knowledge of ServiceNow, Workday, or similar platforms preferred
HR transformation and process improvement experience preferred
Customer-focused and detail-oriented
Strong analytical, communication, and collaboration skills
Effective prioritization and confidentiality management
Continuous improvement mindset

Benefits

Comp & perks

Hybrid work model
Opportunity to work with LATAM People Services teams
Exposure to HR transformation and digital transformation initiatives
Participation in continuous improvement initiatives
Support for audits, compliance reviews, and documentation requests
Inclusive workplace focused on belonging and equal employment opportunities
Reasonable accommodations available for applicants with disabilities