Command Center Group Manager

General Motors

Command center manager protecting General Motors production and customer delivery from supply-chain and logistics risks. Leading 24/7 crisis response, coordinator teams, escalation, and operational visibility across GMNA.

Posted 8/4/2026full-timeWarren • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain management, logistics coordination, and crisis response, with a strong focus on risk assessment and cross-functional collaboration. Proven ability to lead teams, utilize data for decision-making, and implement process improvements in high-complexity manufacturing environments.

Highest-signal resume keywords

Supply Chain ManagementCrisis ManagementCross-Functional LeadershipRisk AssessmentData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics CoordinationManufacturing OperationsRisk TrackingRoot-Cause AnalysisCommand Center OperationsSOP DevelopmentMetrics ReportingCrisis Dashboard ManagementContingency PlanningTalent Development

Soft Skills

Analytical SkillsDecision-Making Under PressureCommunication SkillsProblem-SolvingTeam Leadership

Tools & Technologies

GSC ToolsLogistics Visibility ToolsSupplier Risk DashboardsERP SystemsTMSReporting Platforms

Industry Keywords

Automotive ManufacturingHigh-Complexity EnvironmentsBusiness ContinuityOperational ExcellenceProduction Downtime Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations
Direct responses to high-severity events to minimize production downtime and customer impact
Own escalation paths and align plants, GPSC, carriers, engineering, quality, and leadership
Coordinate contingency playbooks and document decisions and outcomes
Track and communicate critical cases through resolution across shifts
Oversee 24/7 command center operations and coverage across all required shifts, weekends, and holidays
Run or delegate daily huddles reviewing risk dashboards, open cases, launch timing, and staffing
Ensure accurate updates using GSC tools, risk trackers, and crisis dashboards
Standardize Command Center monitoring, reporting, follow-up, and launch-readiness routines
Supervise Command Center Coordinators and related roles
Develop talent through coaching, feedback, and standardized work
Manage staffing, shift coverage, vacation scheduling, backup coverage, and onboarding
Serve as the senior-leader point of contact during critical events and provide situation reports
Facilitate cross-functional problem-solving with plants, GPSC, carriers, engineering, quality, finance, and customer teams
Support executive reviews and readiness forums with Command Center insights and data
Drive root-cause analysis and corrective actions for recurring issues
Champion digital tools, alarms, dashboards, automated alerts, and workflow improvements
Maintain playbooks, SOPs, and training materials
Track and report metrics including avoided downtime, alarm response time, critical case volume, and aging

Requirements

What you’ll need

Bachelor’s degree in supply chain, Logistics, Operations, Business, or related field, or equivalent experience
5+ years of experience in supply chain, logistics, manufacturing operations, or a command-center-style environment
2+ years’ experience leading teams or complex cross-functional problem-solving
Ability to lead under pressure, make sound decisions with incomplete information, and align diverse stakeholders
Strong analytical skills and ability to use data to prioritize, communicate risk, and recommend actions
Excellent written and verbal communication skills
Flexibility for early and late hours, occasional weekends, and on-call support during major events or launches
Experience in automotive or other high-complexity, high-velocity manufacturing environments preferred
Familiarity with GM systems and tools, including logistics visibility tools, supplier risk dashboards, ERP/TMS, and reporting platforms preferred
Experience leading crisis management or business continuity efforts preferred
Must not require GM immigration sponsorship now or in the future
Must be able to report to the assigned location at least 3 times per week
Willingness to travel less than 25%

Benefits

Comp & perks

Potential eligibility for relocation benefits
Benefits available from day one
Well-being support at work and at home
Possible role-related assessment and/or pre-employment screening
Reasonable accommodation support for applicants with disabilities