Senior Operations Manager, Intercontinental

General Motors

Senior logistics manager leading GM’s intercontinental inbound transportation across the U.S. and Canada.

Posted 8/4/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and supply chain management, with a focus on intercontinental transportation and team leadership. Proficient in risk assessment, recovery planning, and utilizing logistics tools for operational excellence.

Highest-signal resume keywords

Logistics ManagementIntercontinental TransportationTeam LeadershipAnalytical Problem-SolvingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsSupply Chain ManagementMaterial ManagementInternational TransportationData InterpretationRisk AssessmentRecovery PlanningProcess ImprovementCustoms ComplianceQuality Assurance

Soft Skills

Strong Communication SkillsCross-Functional LeadershipPrioritizationTime ManagementProblem-Solving

Tools & Technologies

MGOPower BIGPFA/PTATrack-and-Trace ToolsLogistics Dashboards

Industry Keywords

Inbound Network ExecutionTransportation ModesClaims InterfacesControl TowersEscalation Management

About the role

Key responsibilities & impact

Own day-to-day intercontinental inbound network execution across ocean, air, small parcel, and heavy-haul modes for the U.S. and Canada
Lead and develop the Intercontinental Operations material logistics team and logistics service company partners
Serve as the primary escalation point for critical intercontinental shipments and coordinate recovery plans
Oversee premium transportation and claims interfaces for intercontinental, domestic, and rail moves
Use logistics tools and dashboards to monitor network health, identify risks, and drive corrective actions
Ensure standard processes and work instructions are followed and continuously improved
Improve communication practices with origin and destination control towers
Partner with Logistics Planning, Purchasing, Vehicle Command Center, and SCW/PFEP teams on capacity, transit times, spot-buys, dwell, and continuous improvement
Support education and communication through playbooks, network updates, training tools, and reference documents
Drive safety, compliance, and quality, including customs and regulatory adherence

Requirements

What you’ll need

Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field, or relevant equivalent experience in lieu of degree
5+ years of experience in logistics, supply chain, or material management
Direct exposure to international or intercontinental transportation, including ocean and air
Experience leading teams and/or managing third-party logistics providers in an operations, command center, or escalation-driven environment
Strong analytical and problem-solving skills
Ability to interpret transit times, dwell, ETA/PDT, and days-on-hand data
Ability to assess risk and develop recovery plans under time pressure
Strong oral and written communication skills
Ability to lead cross-functional discussions and provide executive-ready updates
Ability to manage multiple critical issues and prioritize in a fast-paced, escalation-heavy environment, including after-hours events
Proficiency with Microsoft Office: Excel, PowerPoint, Outlook, and Teams
Ability to learn GM logistics systems and tools, including MGO, Power BI dashboards, GPFA/PTA, and track-and-trace tools
Must not require GM immigration sponsorship now or in the future
Must not require H-1B, OPT, STEM OPT, CPT, TN, J-1, or other immigration support from GM

Benefits

Comp & perks

Hybrid work arrangement with reporting to the designated location at least 3 times a week
Travel required less than 25%
May be eligible for relocation benefits
Benefits available from day one
Opportunities for career development and employee belonging
Reasonable accommodations for applicants with disabilities