District Manager – Parts and Service

General Motors

District Manager Parts & Service working with dealerships to improve performance and customer experience. Role involves analytics, consulting, and strong relationship management.

Posted 7/24/2026full-timeRemote • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $105,600 - $140,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis and strategic planning to drive business performance and customer satisfaction in the automotive industry. Proven ability to build relationships and influence decision-making while managing multiple priorities in a dynamic environment.

Highest-signal resume keywords

Data AnalysisBusiness Strategy DevelopmentRelationship BuildingKPI ManagementProject Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness Strategy DevelopmentKPI ManagementPerformance MetricsCustomer Experience Improvement

Soft Skills

Relationship BuildingCommunication SkillsConsulting SkillsProblem SolvingChange Management

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointSales Reporting Tool (SRT)Net Promoter Score (NPS)Service Training Standards (STS)

Industry Keywords

AutomotiveRetailService OperationsSalesCustomer Experience

About the role

Key responsibilities & impact

Serve as a trusted business advisor to dealership leadership teams
Build strong, positive relationships with dealer partners and influence business decisions through data, insights, and collaboration
Help dealerships improve customer experience, customer retention, operational efficiency, and overall business performance
Identify growth opportunities and develop actionable business plans to achieve performance goals
Analyze trends, performance metrics, and market opportunities to recommend strategic solutions
Lead meaningful business discussions with dealer leadership regarding opportunities, challenges, and performance improvement plans
Partner with dealerships to execute customer care, service, parts, and operational initiatives
Use analytical tools and business insights to support data-driven decision making
Manage multiple priorities while operating independently in a dynamic environment
Act as a problem solver and change agent, helping dealer partners adapt and succeed in a rapidly evolving marketplace
Drive accountability and deliver measurable business results across assigned dealerships
Resolve aftersales customer concerns, including but not limited to SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center)
Monitor and deliver on KPIs including Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience
Minimum 3 to 5 years of experience in business, consulting, sales, or operations OR equivalent leadership experiences
Strong relationship-building, communication, and consulting skills
Experience working with customers, business partners, clients, or stakeholders
Ability to analyze data and translate insights into actionable recommendations
Experience leading projects, initiatives, teams, or business improvement efforts
Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools
Experience in automotive, retail, service operations, hospitality, sales, consulting, customer experience, or business management
Experience working with KPIs, performance metrics, or business analytics
Experience influencing leaders or managing customer/business relationships
Ability to travel 50% or more

Benefits

Comp & perks

Medical, dental, and vision insurance
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts