Software Engineering Manager – Customer Care, Aftersales

General Motors

Software Engineering Manager leading delivery, modernization for Customer Care and Aftersales applications. Overseeing engineering team and ensuring production stability across multiple platforms.

Posted 7/23/2026full-timeAustin • Missouri, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading software engineering teams, driving technical strategy for cloud migration, and implementing modern software engineering practices. Capable of translating complex business processes into actionable engineering priorities while ensuring system reliability and operational excellence.

Highest-signal resume keywords

Team LeadershipCloud Migration StrategyAgile Delivery PracticesCI/CD ImplementationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringCode ReviewDebuggingProduction SupportTesting StrategyObservabilitySecure DevelopmentIncident ResponseRelease ManagementRoot-Cause Analysis

Soft Skills

Strong CommunicationOrganizational SkillsPeople LeadershipPrioritizationDriving Measurable Outcomes

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Software EngineeringBachelor’s Degree in Information SystemsBachelor’s Degree in Cybersecurity

Industry Keywords

Enterprise EnvironmentBusiness-Critical ApplicationsAgile DeliveryDevSecOpsTechnical Strategy

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.
Contribute directly within code repositories through pull request reviews, code-level guidance, debugging, and selective hands-on development.
Own engineering execution across application delivery, production stability, modernization planning, support readiness, and continuous improvement.
Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions.
Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities.
Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering.
Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities.
Establish accountability for delivery commitments, technical health, operational metrics, and customer impact.
Translate complex business processes into clear engineering priorities and execution plans.
Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis.
Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities.
Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Security, Cybersecurity, or a related technical field, or equivalent practical experience.
Experience leading software engineering teams in an enterprise environment with the ability and willingness to remain technically hands-on.
Experience contributing directly to codebases through code reviews, debugging, design collaboration, and implementation support.
Experience delivering and supporting business-critical applications.
Strong understanding of modern software engineering practices, including CI/CD, testing strategy, observability, secure development, and production support.
Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders.
Strong communication, organizational, and people leadership skills.
Ability to lead through ambiguity, prioritize effectively, and drive measurable outcomes.

Benefits

Comp & perks

GM offers a variety of health and wellbeing benefit programs.
Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.