Sales Operations Analyst – Dealer Policy, Administration

General Motors

Sales Operations Analyst supporting GM dealer policies, contractual activities, and operational programs. Analyzing data and coordinating with various teams to ensure compliance and drive excellence.

Posted 7/23/2026full-timeWarren • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and problem-solving capabilities, with a focus on data analysis, project management, and operational efficiency in dealer operations. Proficient in communication and collaboration across various organizational levels, supporting dealer policies and processes.

Highest-signal resume keywords

Data AnalysisProject ManagementDealer OperationsCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsProblem-SolvingProject CoordinationBusiness Process ImprovementContractual ProcessesSales OperationsMetrics ReportingAccess GovernanceILMRIM

Soft Skills

CollaborationIndependenceRelationship BuildingTime ManagementVerbal Communication

Tools & Technologies

SharePointDashboardsExecutive SummariesBackground Screening ToolsData Reporting Tools

Industry Keywords

GM Dealer PoliciesAutomotive RetailDealer Sales and Service AgreementComplianceDealer Network Operations

About the role

Key responsibilities & impact

Support the execution, governance, and administration of GM dealer policies, contractual activities, and operational programs.
Serve as a primary resource for GM Field Teams, the Dealer Contractual Group (DCG), and Dealers regarding dealer policies and processes.
Support project management activities and reporting requirements for strategic initiatives.
Analyze data and operational performance metrics to identify trends, opportunities, risks, and process improvements.
Maintain and administer the GM Dealer Policy Library.
Support the renewal and maintenance of GM state dealer licenses.
Coordinate and administer HireRight background screening activities.
Manage access governance activities.
Support annual dealer network projects through data analysis and reporting.
Manage all Dealer Domain Name Change Requests.
Develop and implement operational initiatives that enhance Sales, Service, Marketing, and dealer support processes.
Build strong working relationships with stakeholders.
Create presentations, dashboards, and executive summaries to support leadership reviews.
Lead Information Lifecycle Management (ILM), Records Information Management (RIM), and Business Continuity Planning (BCP) activities.
Support continuous improvement efforts by identifying process efficiencies and standardizing business practices.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Sales, Operations, Communications, or a related field.
3+ years of experience in Sales Operations, Dealer Operations, Business Administration, Project Coordination, or a related field.
Strong analytical and problem-solving skills with experience interpreting business data and reporting metrics.
Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
Strong written and verbal communication skills with the ability to communicate effectively across all organizational levels.
Demonstrated ability to work independently while collaborating with cross-functional teams.
Knowledge of dealer operations, contractual processes, or automotive retail business practices is preferred.
Experience supporting dealer-facing programs or automotive field operations.
Knowledge of GM dealer policies, dealer network operations, and the Dealer Sales and Service Agreement (DSSA).
Experience with SharePoint administration, access governance, ILM, RIM, and compliance-related activities.
Familiarity with project management methodologies and business process improvement practices.
Experience working with Legal, Compliance, Sales, and Marketing organizations.
Must not require immigration-related sponsorship.

Benefits

Comp & perks

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
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