Vehicle Purchase Program Analyst

General Motors

VPP Analyst executing operational tasks and managing customer inquiries for General Motors. Supporting VPP-related processes and ensuring high-quality service delivery.

Posted 7/21/2026full-timeTaguig City • 🇵🇭 PhilippinesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong attention to detail and effective communication skills while managing multiple tasks in a fast-paced environment. Proficient in case management and adhering to established processes and service level agreements for customer support.

Highest-signal resume keywords

Case ManagementCustomer ExperienceAttention To DetailEffective CommunicationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Good Communication SkillsAbility To Handle Multiple TasksAbility To Organize And Prioritize WorkloadAbility To Manage Stressful Situations

Tools & Technologies

Case Management ToolKnowledge Base

Industry Keywords

Vehicle Purchase ProgramService Level AgreementsVPP AdministrationOperational NeedsConfidentiality

About the role

Key responsibilities & impact

Deliver an excellent customer experience through timely and accurate resolution of Vehicle Purchase Program (VPP) inquiries, aligned to VPP service standards and customer experience goals
Support VPP-related processes with high attention to detail and accuracy in all deliverables
Act as a reliable and responsive point of contact for employees, dealers, retirees, eligible participants, and other VPP stakeholders while maintaining effective communication and follow-through
Resolve inquiries by utilizing available tools, desk procedures, program guidelines, and other reference materials within the knowledge base
Strictly follow established processes for case management and issue resolution, including logging and documenting all inquiries in the case management tool
Monitor open tasks and cases before due dates to avoid delays in processing and resolution
Adhere to established regulations, policies, procedures, plans, and systems related to VPP administration
Prepare required daily reports to monitor priorities, aging cases, and operational needs for the day
Maintain and update process documents and desktop procedures to support VPP operations
Ensure high-quality standards for all activities, initiatives, and tasks
Adhere to all Service Level Agreements (SLAs) established for VPP case management and customer support
Maintain confidentiality of employee, customer, dealer, and department information according to established practices
Know, understand, incorporate, and demonstrate the vision and values of General Motors in behaviors, practices, and decisions.

Requirements

What you’ll need

Bachelor's degree graduate in any field
Can read and write English fluently
Good communication skills
Ability to handle multiple tasks, meet established deadlines, and work with composure in a fast-paced environment
Strong attention to detail, with the ability to use judgment, data analysis, experience, knowledge, and independent thinking
Willingness to work in a fast-moving, dynamic environment
Ability to organize and prioritize workload effectively
Ability to manage stressful situations without affecting work quality or relationships with leads and colleagues
Amenable to working night shift

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities